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Definitions


For the purposes of this Disclaimer:

● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Skinergy
● "Goods" refers to the items offered for sale on the Service.
● "Orders" means a request by You to purchase Goods from Us.
● "Service" refers to the Website.
● "Website" refers to Skinergy, accessible from www.skinergy.co.za
● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@skinergy.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skinergy.co.za and send your item to: 426 Skilder Street, Silvertondale, Pretoria, 0127

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping:


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Shipping returns

To return your product, you should courier your product to: 426 Skilder Street, Silvertondale, Pretoria, 0127

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@skinergy.co.za for questions related to refunds and returns.

Skinergy Skincare

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Quality Guaranteed
Terms and Conditions Apply

Copyright © 2022 Skinergy

Contact Us

Physical Address
426 Skilder Street,
Silvertondale, Pretoria
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