Return Policy
At Skinergy, we are committed to providing premium skincare products tailored to your unique needs. To ensure optimal product selection and satisfaction, we offer complimentary virtual skincare consultations with our experts prior to purchase. This personalized approach aims to enhance your skincare journey and reduce the likelihood of returns.
1. Personalized Skincare Consultations
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- Complimentary Service: Before making a purchase, we encourage you to take advantage of our free virtual skincare consultations.
- Booking: Contact us at info@skinergy.co.za or via WhatsApp at +27 82 956 0146 to schedule your session.
Purpose: Our experts will assess your skin concerns and recommend products best suited to your needs, enhancing satisfaction and minimizing returns.
2. Eligibility for Returns
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- Timeframe: Returns are accepted within 7 days from the date of purchase.
- Condition: Products must be unused, unopened, and in their original packaging.
- Proof of Purchase: A valid receipt or order confirmation is required to initiate a return.
3. Non-Returnable Items
Due to health and hygiene considerations, certain items are non-returnable:
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- Products that have been opened or used.
- Items not in their original condition or packaging.
- Products purchased as part of a promotional sale or clearance.
4. Return Process
To ensure a seamless return experience:
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- Initiate Return: Contact our Customer Service team at info@skinergy.co.za within the 7-day return window to request a Return Authorization (RA) number.
- Prepare Package: Securely pack the product(s) in their original packaging, including all accessories and documentation. Clearly label the package with the provided RA number.
- Shipping: Ship the return package to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure safe delivery.
5. Refunds
Upon receiving and inspecting the returned item(s):
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- Processing Time: Refunds will be processed within 7-10 business days.
- Method: Refunds will be issued to the original payment method used during purchase.
- Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
6.Exchanges
If you wish to exchange a product:
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- Process: Initiate the exchange by contacting info@skinergy.co.za within the 7-day window.
- Conditions: Exchanges are subject to product availability and are only applicable for items of equal value.
7. Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product:
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- Notification: Contact us immediately at info@skinergy.co.za with details and, if possible, photographs of the damage or defect.
- Resolution: We will arrange for a replacement or refund, including covering any return shipping costs.
8. International Returns
Currently, Skinergy ships exclusively within South Africa. For international customers, please contact our Customer Service team to discuss potential return options.
9. Contact Information
For any questions or assistance regarding returns or to schedule a personalized skincare consultation, please reach out to our Customer Service team:
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- Email: info@skinergy.co.za
- Phone: +27 (0)12 804 6443
- Address: 426 Skilder Street, Silvertondale, Pretoria, 0184, South Africa
