🌿 About Skinergy
What makes Skinergy different from other skincare brands?
Skinergy combines advanced cosmetic science with powerful botanical actives to deliver visible, long-term results. Every formula is designed to restore balance, target specific concerns, and support overall skin health.
How long has Skinergy been in operation?
Founded in 2012, Skinergy has been a results-driven South African skincare brand for over 13 years.
Are Skinergy products made in South Africa?
Yes. All Skinergy products are developed and manufactured locally by Quintessence Collections in Pretoria, using globally sourced, high-quality ingredients.
Are your products cruelty-free and vegan?
Absolutely. Skinergy is 100% cruelty-free and vegan-friendly, and we only partner with suppliers who share these values.
💧 Products & Ingredients
Are Skinergy products suitable for sensitive skin?
Yes. Our formulations use allergen-free fragrance and are crafted to repair and strengthen the skin’s natural barrier, keeping even the most sensitive skin calm and protected.
Are your products suitable for all skin types?
Yes. Each product supports dry, oily, combination, and sensitive skin types. Product pages provide guidance on which formula best suits your skin.
Can I use Skinergy while pregnant or breastfeeding?
Most products are safe, but consult your doctor for potent actives (like acids or retinoids). Always review the ingredient list or contact us for guidance.
Do Skinergy products contain parabens, sulfates, or silicones?
No. All products are free from parabens, sulfates, mineral oils, and silicones.
Why are your cleansers “soap-free”?
We use gentle surfactants instead of harsh soaps to maintain the skin’s natural pH balance and moisture barrier.
What active ingredients do you use?
Our formulations combine proven ingredients like Hyaluronic Acid, Niacinamide, Vitamin C, Peptides, Botanical Extracts, and Fruit Enzymes with next-generation innovations such as Exosome Technology, enhancing ingredient delivery and skin regeneration.
Where can I find ingredient lists?
Full ingredient lists are available under the “Ingredients” tab on each product page.
Do Skinergy products have expiry dates?
Yes. Each product includes a “Best Before” date and a PAO (Period After Opening) icon indicating how long to use it after opening.
Is tingling normal when using Skinergy products?
Yes. Mild tingling may occur with actives like Vitamin C or acids, especially if your skin is new to them. If irritation persists, discontinue use and contact us.
Are Skinergy products non-comedogenic?
Yes. Many of our products are non-comedogenic and formulated to avoid clogging pores.
✨ Usage & Routine
How should I layer my Skinergy products?
- Cleanser
- Toner (optional)
- Serum
- Eye Cream
- Moisturiser
- Sunscreen (AM routine only)
Can I mix Skinergy with other skincare brands?
While Skinergy works well alone, mixing with other brands may lead to ingredient conflicts. For best results, use a full Skinergy routine.
When will I see results?
- Immediate: Improved hydration and comfort
- 3–6 weeks: Visible improvement in tone, texture, and radianc
How often should I exfoliate?
1–3 times per week depending on your skin type. Our gentle exfoliants renew skin without stripping its natural oils.
🌞 Skin Concerns & Seasonal Care
What’s best for winter skincare?
Try the Hydra Boost Range or products rich in Hyaluronic Acid for hydration. The Omega Body Care Range restores comfort and suppleness.
What’s best for oily or breakout-prone skin?
Use the Pure Balance Foaming Gel Cleanser, Balance Tonic Lotion, Balance 24hr Moisturiser, and Balance Facial Mask or start with the Oily Skin Travel Kit.
What’s best for anti-ageing and firming?
Explore the Timeless Age Range, designed to improve elasticity, renewal, and firmness.
🧔 Beard Care
How can I grow a fuller beard?
Use the Skinergy Beard Care Range daily to hydrate follicles, soften coarse hair, and stimulate growth. Consistency is key results improve over several weeks.
What products should I use?
- Beard & Face Wash
- Beard Conditioner
- Beard Growth & Hydrating Oil
- Beard Growth Balm
Is it suitable for sensitive skin?
Yes. Our beard products are mild and enriched with botanical oils that calm irritation and prevent beard itch.
🖋️ Tattoo Care
What should I use after getting a tattoo?
- Tattoo Repair Cleanser to gently cleanse
- Tattoo Repair Serum (day) for hydration
- Tattoo Embalming Balm (night) for protection
These promote healing, reduce irritation, and prevent dryness.
How long should I use tattoo care products?
For 7–14 days post-tattoo, or until healed. Continue long-term with the Tattoo Enhancing Cream to maintain vibrancy.
Can I use regular skincare on a new tattoo?
Avoid fragranced lotions or actives. Use Skinergy Tattoo Care products only during healing.
🛍️ Shopping & Shipping
Do you include samples with orders?
Yes. You’ll receive 1 sample per product purchased. You may request specific samples by emailing info@skinergy.co.za with your order number.
Where can I buy Skinergy products?
Available at selected spas and salons in South Africa and online via Skinergy.co.za, Takealot, and Amazon.
What’s the minimum for free delivery?
Orders over R950 qualify for free delivery.
When do you dispatch orders?
Orders placed before 14:00 are dispatched the next business day.
Can I change or add items to my order?
Yes before dispatch. Once shipped, changes aren’t possible. Contact us immediately with your order number.
What if I receive an incorrect or damaged item?
Email info@skinergy.co.za within 7 days with photos and your order number. We’ll replace or refund your item.
What payment methods do you accept?
We accept debit/credit cards, Instant EFT, PayFast, PayJustNow, SnapScan, Google Pay, and Apple Pay.
How long does delivery take?
2–4 working days nationwide. Rural areas may take longer.
Do you deliver to P.O. boxes?
No. We require a physical address or can ship to Pudo lockers or Bob boxes.
Do you offer international shipping?
Currently, we ship within South Africa only. For international orders, email info@skinergy.co.za.
What if my order goes missing?
Contact us within 7 days of the expected delivery. We’ll investigate with the courier and offer a reshipment or refund.
What is your return policy?
Unopened products can be returned within 14 days. Contact customer care for guidance.
💬 Professional & Wholesale
Do you offer wholesale options?
Yes. Skinergy partners with registered salons and spas. To apply, email info@skinergy.co.za.
How do I become a Skinergy stockist?
Send your business name, location, and client base to info@skinergy.co.za. We’ll review and respond promptly.
